Terms and Conditions
Please read and be aware of these Terms and Conditions. Your request for our
services constitutes your acceptance of the following:
General Information
This website (www.freightshippinghawaii.com) is a division of All Points Van
Lines, Inc.
All Points Van Lines, Inc. is an household goods carrier with license numbers USDOT
872252 and MC 382138.
For FCL shipments, we may, in our sole discretion, send either a container or a
truck to your residence. If we send a truck, we will be responsible for
transfering your shipment from the truck to a container. You will not be
charged for the transfer.
For shipments going to the Door in Hawaii, we will get your LCL or FCL as close
to the destination as possible. Please note that containers arrive via a semi-truck.
These vehicles are not able to travel on extremely curvy or steep hills. We
will get your shipment as close as possible without jeopardizing the safety of people
or equipment. You should notify us ahead of time if you anticipate any problems.
In some circumstances, we can arrange for a shuttle truck for an additional fee.
We will not unload the items into your house. For LCL shipments, we will get
the items to your curbside, if possible. For FCL shipments, we will get the
container as close as we can.
Your reservation is based on the type of move specified in your
estimate. Unless specifically stated in your estimate, your move is for a group
container (Less than Container Load). Once you reserve your move based on a group
container, you will have up to 7 business days prior to your move date to add and/or
remove items from your inventory list. We will then be able to adjust your rate
accordingly. For scheduling and dispatching purposes, you will be unable to switch
from a group container to a full container and vice versa within 7 business days
of the date of your move.
We do NOT haul away debris at destination unless specifically noted and agreed
to on the estimate and other moving documents.
The United States Department of Transportation has published two important
handouts discussing moves. They are are
Ready to Move and Rights and Responsibilities.
Your Move / Shipment Must be Confirmed
Your move is subject to confirmation prior to 7 days before the day of the move.
If we cannot reach you during this period, your move may be delayed.
Rates
Our rates are subject to change without notice. Making a reservation by placing
a deposit on a credit card will lock-in your rate for up to 6 months. We are
not responsible for typographical errors in our rates.
We are not responsible for errors in our online rates. We reserve the right
to cancel any move due to a rate error.
Cancellation
If you cancel more than 7 business days prior to the original scheduled move
date by calling us at (888) 303-1213, you will
receive a full refund of any deposit paid.
If you cancel less than 7 business days prior to the original scheduled move
date, you will be charged our costs up to that point in preparing for your
shipment. This may include, but is not limited to, container trucking charges
and ocean transportation cancellation charges. You will also be charged a $250
cancellation fee.
In order to cancel, you can call us or
click here to submit a cancellation request. Note, your cancellation
will not be final until you receive a confirmation from us.
Storage
When 1 month of free storage applies, the 1 month begins on the date of pickup.
We reserve the right to store the goods at a location of our choosing, based in
part on storage availability.
Delivery
Transit time varies between 25 and 45 days. You can anticipate longer transit
times during our busiest season. Some delays are not within our control, such
as port delays, mechanical or equipment breakdown, random inspections, forces of
nature or acts of God, riots, strikes, embargoes, or wars. You may call us
anytime on our toll free number for an update on your shipment.
We will notify you before your shipment is ready for delivery. If you are
not ready for delivery at that time, you will have a three (3) day grace period
in which to accept delivery of your shipment. If you do not accept delivery
of your shipment within three (3) days from the time we are ready to deliver your
shipment, detention charges will apply and will be calculated at $20 per 100 cubic
feet per day. For example, if you are shipping 500 cubic feet and you go over
your grace period time for delivery by two (2) days, you will be charged $200.00
($20 x 5 = $100 x 2 days = $200.00).
Coverages
All shipments are covered under basic valuation policies. Additional coverage is
available prior to pickup. There is no coverage for vehicles of any kind, including,
but not limited to, motor vehicles, aircraft, and/or watercraft. Also, there is
no coverage for special equipment of any kind.